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We provide family-level support resources for students and families using our products. Find the resources you’re looking for, and contact information if you need to get in touch, below.

Account Management Assistance

Guidance for creating an account, resetting/retrieving a username or password, adding another guardian or student, and more
Account Help

Registration & Re-enrollment Guidance

How to re-enroll with an access code or the app, how to register a new student, help uploading files, and more
Registration Guidance

Mobile App Troubleshooting

Guidance for re-enrolling, applying, or setting up an account with the SchoolMint mobile app
Mobile APP Assistance

School Application Assistance

How to accept/decline an offer or submit a school application, waitlist questions, and more
Application help

En Español

Como enviar una solicitud con el app de SchoolMint y más
Asistencia en Español

Hero Basics for Families

Setting up a parent/guardian or student account in Hero, using your Activation Key, logging in, and more
Help with Hero

Family Help Center

Browse videos, how-to guides, and more resources.
Guided self-help


Families can email questions to
Email Us


Families can call 855.957.3535 for technical support.